Frequently Asked Questions

Everything you need to know about CARVIS and our AI-powered car buying platform.

General Process Pricing Dealers Support
What is CARVIS and how does it work? +
CARVIS is an AI-powered car buying platform that connects you with verified dealers nationwide. Our system uses artificial intelligence to analyze your preferences, negotiate with multiple dealers simultaneously, and secure the best possible deals on new vehicles. The process is completely digital and transparent.
What types of vehicles can I find on CARVIS? +
CARVIS specializes in new vehicles (2024+ model years) from all major manufacturers. We focus on new car inventory to ensure you get the latest safety features, warranties, and technology. Our platform covers sedans, SUVs, trucks, and electric vehicles from brands like Toyota, Honda, Ford, BMW, and many others.
Is my personal information secure? +
Absolutely. CARVIS uses enterprise-grade security to protect your data. During the negotiation phase, dealers only see anonymous bid requests. Your personal information is only shared with the dealer you choose to work with, and only after you give explicit consent.
How does the AI negotiation process work? +
Our AI system analyzes market data, inventory levels, and dealer pricing patterns to negotiate on your behalf. It submits bid requests to multiple dealers simultaneously, creating competitive pressure that drives down prices. The entire process is anonymous until you choose to proceed with a specific dealer.
How long does the car buying process take? +
Most customers complete their vehicle purchase within 3-7 days using CARVIS. The AI negotiation typically takes 24-48 hours, after which you can review offers and select your preferred dealer. Final paperwork and delivery can often be completed within a few days.
Can I trade in my current vehicle? +
Yes, CARVIS supports trade-ins. Our system can evaluate your current vehicle and include the trade-in value in the negotiation process. This gives you a complete picture of your net cost and helps dealers provide more accurate offers.
What if I'm not satisfied with the offers I receive? +
You're never obligated to accept any offer. If the initial round of negotiations doesn't meet your expectations, our AI can adjust parameters and submit new requests. You can also modify your search criteria or budget to explore different options.
How much does CARVIS cost? +
CARVIS is completely free for car buyers. We earn a small commission from dealers when you complete a purchase, but this doesn't affect your final price. Our AI negotiation system typically saves customers thousands of dollars, far more than any fees.
Do you offer financing assistance? +
Yes, CARVIS partners with multiple lenders to provide competitive financing options. Our platform can help you get pre-approved and compare rates from different sources, including dealer financing, banks, and credit unions.
Are there any hidden fees? +
No, CARVIS has zero hidden fees for buyers. Our transparent pricing model means you only pay what you negotiate for the vehicle. We earn our commission directly from dealers, which is already factored into their standard pricing structure.
Are the dealers on CARVIS verified? +
Yes, all dealers in our network are authorized franchised dealers that undergo a verification process. We check their licensing, customer service ratings, and business practices before allowing them to participate. This ensures you're working with reputable professionals.
How many dealers are in your network? +
CARVIS partners with over 3,000 authorized dealers across all 50 states. Our network includes dealers for all major brands, ensuring competitive pricing and wide vehicle availability regardless of your location.
Can I choose which dealer to work with? +
Absolutely! You receive offers from multiple dealers and can choose the one that best meets your needs - whether that's price, location, customer service reputation, or other factors important to you.
How can I contact customer support? +
You can reach our support team 24/7 through live chat, email at support@getcarvis.com, or phone at 1-800-CARVIS1. Our AI assistant is also available instantly to answer common questions and guide you through the process.
What if I need help during the buying process? +
Our support team is with you every step of the way. From initial vehicle selection through final delivery, you'll have access to dedicated support agents who can answer questions, provide guidance, and resolve any issues that arise.
Do you offer post-purchase support? +
Yes! Our relationship doesn't end at purchase. We provide ongoing support for warranty questions, service scheduling assistance, and can help with any post-delivery concerns. Your satisfaction is our priority.